Last updated May 2023
Your Product orders are processed immediately. All shipments in the United States will include U.S. tracking information. A tracking link will be sent to you via email after your order has been processed and the item has shipped. Throughout the United States, your package is shipped via Fedex. Fedex shipping rates are based on zip code. Fedex only delivers to residential or business addresses and not to PO boxes.
Although processing and shipping times may be delayed due to COVID, we will try to get your Product(s) to you within 1-2 weeks for all items marked “In Stock.” If an item becomes unavailable, within 48 hours of your electronic order, you will receive an email with your expected shipment date. You will receive an email with anticipated shipment date and information for all items purchased that are marked “Pre-Orders” and “Custom.”
International Shipping. Extra time, charges and/or fees apply for international shipping. Duties, tariffs, and/or customs fees are not included. Please check with your local government or customs office regarding those charges.
Export Control. You agree to obey and comply with any and all applicable United States laws, rules, and regulations governing the export of goods.
CHANGE, CANCELLATION, AND RETURN POLICIES
Change or Cancellation Policy. Orders are processed immediately once submitted and can’t be changed or cancelled. For your convenience we have an easy return process.
Return Policy. Items purchased directly from theVSEAT.com qualify for return. Proof of purchase is required.
For U.S. Domestic Purchases: Returns will be accepted within 30 days of purchase. The item(s) must be returned in the original packaging using our prepaid return label. Shipments must be returned to a FedEx location with a signature receipt for refunds to be issued. For the US, a refund, minus $25.00 for the shipping and restocking fee, will be issued to the original card used in the transaction within 30 days from receipt of your returned merchandise. Contact us at [email protected] for your free shipping label and to start your return.
Merchandise that is returned after 30 days from purchase is eligible for store credit only.
For International Purchases: The U.S domestic return policy does not apply to international purchases. Please contact us at [email protected].